Emotional Quotient
Emotional Intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions in order to facilitate high levels of collaboration and productivity. Research over the last 15-20 years has shown that individuals who have developed their Emotional Intelligence are between 40 -122% more effective, especially in roles that require influencing and guiding other’s choices (e.g. sales, customer service or leadership). It has been said that the EQ (or understanding of Emotional Intelligence) will trump having a high IQ due to the power of Emotional Intelligence to assist in collaboration and productivity.
Emotional Intelligence came into the spotlight when Daniel Goleman published his seminal work “Emotional Intelligence, Why It Can Matter More Than IQ” in 1995. The study of Emotional Intelligence or EQ began in one form or another in the 1930’s. Since that time many researchers, training and development professionals have worked with the concepts and built tools and resources to help people better understand the EQ concepts.
The TTI Emotional Quotient is a simple yet powerful tool that measures a person’s Emotional Intelligence. The EQ tool focuses on two areas:
Interpersonal Skills – The ability to identify and understand how to effectively relate to, work with and motivate others. This is made up to two key competencies:
- Empathy – The ability to understand the emotional makeup of other people and the skill to treat people according to their emotional reactions.
- Social Skills – Proficiency in managing relationships, building networks and the ability to find common ground to build rapport.
Intrapersonal Skills – The ability to understand yourself, form an accurate concept of yourself and apply that concept to operate effectively.
- Self Awareness – The ability to recognise and understand your own moods, emotions, and drives, as well as their effects on others.
- Self Regulation – The ability to control or redirect disruptive impulses and moods. This includes the propensity to suspend judgment, to think before acting.
- Motivation – A passion to work for reasons that go beyond money or status and to pursue your goals with energy and persistence.
By quantifying and measuring the skills above, the TTI Emotional Quotient is able to accurately identify a person’s overall Emotional Intelligence. Perhaps more powerful is the ability to describe activities tailored to the individual to help develop and grow the five key capabilities – Empathy, Social Skills, Self Awareness, Self Regulation and Motivation.
The Emotional Quotient provides simple, systematic and accurate feedback for developing one’s emotional intelligence. With an increase in EQ, individuals and teams will enjoy a significant improvement in their personal and professional relationships as well as more rewarding interactions with others.
The EQ is used in mentoring and training programs for developing teams, communication effectiveness, conflict resolution, sales effectiveness and other training associated with creating more effective relationships.
Click on the link below to view a sample Emotional Quotient report.
